Track Your Order

Here is exactly what happens after you place an order, so you always know what to expect.

1. We pack and ship your order.
Your order leaves our US warehouse within 1 to 2 business days of being placed.

2. We email you a tracking number.
The moment your parcel is handed to the carrier, we send a tracking number to the email address you used at checkout. If you do not see it, please check your spam or promotions folder, as it sometimes lands there.

3. Tracking takes a little while to wake up.
It is completely normal for a tracking number to show no movement for the first 24 to 48 hours. That does not mean anything is wrong. It simply means the carrier has not scanned your parcel into their system yet. Once it does, you will start seeing updates.

4. Your order arrives.
Most orders arrive 3 to 5 days after they ship.

If it has been more than 5 business days

If more than 5 business days have gone by since you ordered and you still have no tracking updates, email us at support@nocterarelief.com with your order number. A real person will look into it and tell you where your parcel is.

You do not need an account, a password, or a special login to get help. One email is all it takes. We answer 7 days a week and usually reply within one business day.